Privacy Policy
YOUR PRIVACY MATTERS
At Vibes UnMatched, we value the trust you place in us when you visit our website, make a purchase, join our email list, or reach out to us.
This Privacy Policy explains what information we may collect, how we use it, and how it may be shared when you interact with our website and services.
INFORMATION WE COLLECT
When you visit our website, place an order, create an account, join our email list, or submit a form, we may collect information such as your name, email address, phone number, billing and shipping address, order details, and any information you choose to provide through our forms.
When you make a purchase, payment information is processed through our payment providers. Vibes UnMatched does not directly store your full payment card information.
Our website may also automatically collect information about your browser, network, device, IP address, pages visited, clicks, searches, scrolling activity, and other information about how you interact with the site. This information helps us understand website traffic and improve your experience.
HOW WE USE YOUR INFORMATION
We use the information we collect to operate Vibes UnMatched and provide you with a thoughtful, reliable experience.
This may include processing and fulfilling orders, arranging shipping, calculating applicable taxes, responding to questions or requests, maintaining customer accounts, communicating with you about your orders, and improving our website and services.
If you choose to join our email list, we may also use your information to share Vibes UnMatched news, product releases, First Pour announcements, The Scented Path content, and other updates we think you may enjoy. You can unsubscribe from marketing emails at any time using the unsubscribe link included in those messages.
ORDERS + PAYMENTS
When you make a purchase through our website, we collect the information necessary to process and fulfill your order, which may include your name, email address, billing and shipping address, phone number, and details about your purchase.
Our website and online store are hosted by Squarespace. Information necessary to operate the store and fulfill your purchase is shared with Squarespace and other service providers involved in processing your order.
Payment information is processed securely by our payment provider and is subject to that provider’s privacy practices.
SHIPPING + TAXES
When you place an order for a physical product, we use the information necessary to prepare and ship your order, including your name, shipping address, contact information, and details about your purchase. This information may be shared with Squarespace and the shipping carriers or service providers needed to deliver your order.
We also use information such as your billing and shipping address and purchase details to calculate applicable sales taxes. Our website uses Squarespace commerce tools and its service providers to support automated tax calculations.
COOKIES + ANALYTICS
Our website uses cookies and similar technologies to operate securely, remember certain preferences, understand how visitors interact with the site, and improve the overall website experience.
Some cookies are necessary for our website to function properly. We may also use analytics and performance cookies to understand site traffic, activity, and how visitors use our website.
Squarespace, our website hosting and analytics provider, may collect information such as your browser, network, device, IP address, pages visited, clicks, searches, scrolling activity, and timestamps to provide analytics and website services.
HOW WE SHARE INFORMATION
We do not sell your personal information.
We may share information only when necessary to operate Vibes UnMatched and provide our services to you. This may include service providers that help us host our website, process payments, fulfill and ship orders, calculate taxes, send communications, analyze website activity, and provide other services that support our business.
These providers may access personal information only as needed to perform the services they provide.
We may also disclose information when required by law, to respond to a legal request, or when reasonably necessary to protect the rights, property, or safety of Vibes UnMatched, our customers, or others.
YOUR CHOICES + RIGHTS
You have choices about how your personal information is used and how you hear from us.
If you subscribe to our email list, you can unsubscribe at any time by selecting the unsubscribe link included in our marketing emails. You may still receive transactional communications related to purchases, orders, or customer service requests.
You may also contact us to ask about the personal information we have about you or to request that we correct or delete certain information, subject to applicable legal requirements and records we may need to retain for legitimate business purposes.
Depending on where you live, you may have additional privacy rights under applicable law. We will honor requests as required by law.
DATA RETENTION + SECURITY
We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business and transaction records, comply with legal obligations, resolve disputes, and protect our business.
We take reasonable steps to protect the personal information entrusted to us and rely on trusted service providers to help securely operate our website, store, and payment systems.
While we work to protect your information, no method of transmission or electronic storage can be guaranteed to be completely secure.
CHILDREN’S PRIVACY
Vibes UnMatched is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time as our business, website, services, or legal requirements change.
When updates are made, we will revise the effective date of this policy. We encourage you to review this page periodically to stay informed about how we handle your information.
CONTACT US
If you have questions about this Privacy Policy or how your personal information is handled, please contact us through our Contact page or by email at contact@vibesunmatched.com.
Effective Date: September 16, 2026