Terms of Service
TERMS OF SERVICE
Welcome to Vibes UnMatched. These Terms of Service (“Terms”) govern your use of the Vibes UnMatched website, online store, products, content, and related services.
Throughout these Terms, “Vibes UnMatched,” “we,” “us,” and “our” refer to Vibes UnMatched LLC. “You” and “your” refer to anyone who visits our website, makes a purchase, creates an account, submits information, or otherwise uses our services.
By accessing our website or purchasing from Vibes UnMatched, you agree to these Terms, along with any additional policies referenced on our website, including our Privacy Policy and Shipping + Returns Policy.
If you do not agree with these Terms, please do not use our website or services.
ELIGIBILITY + LAWFUL USE
By using our website or making a purchase, you represent that you are legally able to enter into an agreement under the laws applicable to you.
You may use our website, products, and services only for lawful purposes. You may not use our website or products in a way that violates applicable laws, infringes upon the rights of others, interferes with the operation or security of our website, or attempts to gain unauthorized access to our systems or services.
We reserve the right to refuse or discontinue service when reasonably necessary to protect Vibes UnMatched, our customers, our website, or our legal rights.
PRODUCTS + AVAILABILITY
Vibes UnMatched offers handcrafted and small-batch products. Product availability may be limited, and certain products may be released in limited quantities, through preorders, or as part of special or seasonal collections.
We reserve the right to limit quantities, discontinue products, modify product offerings, or make changes to product descriptions, pricing, availability, or other product information at any time, subject to applicable law.
We make reasonable efforts to display our products accurately. However, colors, finishes, and other visual details may appear differently depending on your screen, device, lighting, or photography.
Because certain Vibes UnMatched products are handcrafted, slight variations in appearance, wax finish, placement, color, or other characteristics may occur. These natural variations are part of the handcrafted nature of the product and do not necessarily indicate a defect.
Product descriptions, fragrance impressions, and other sensory descriptions are provided to help communicate the intended character of a product. Individual fragrance perception and experience may vary.
ORDERS + PAYMENT
By placing an order through our website, you agree to provide current, complete, and accurate information necessary to process your purchase.
All orders are subject to acceptance and product availability. We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including in cases of suspected fraud, unauthorized or prohibited activity, pricing or inventory errors, or purchases that appear to violate stated quantity limits.
If we cancel or modify an order after payment has been submitted, we will issue any refund required for the affected portion of the order to the original payment method.
Payment must be successfully authorized before an order is processed. Payments are processed through third-party payment providers, and Vibes UnMatched does not directly store your full payment card information.
You are responsible for providing accurate billing, shipping, and contact information. Vibes UnMatched is not responsible for delays or delivery issues resulting from inaccurate information provided at checkout, except as otherwise required by law.
PRICING + TAXES
Prices are displayed in U.S. dollars unless otherwise stated and are subject to change without notice.
The price charged for a product will be the price displayed at the time your order is submitted, except in the event of an obvious pricing or technical error. We reserve the right to correct pricing, product, promotional, or other errors and, when necessary, cancel affected orders and issue applicable refunds.
Applicable sales taxes will be calculated and added at checkout based on the information provided with your order and applicable tax requirements.
Promotional offers, discounts, or special pricing may be subject to separate terms, expiration dates, availability, or other restrictions. Unless otherwise stated, promotions may not be combined.
PREORDERS
Certain Vibes UnMatched products may occasionally be offered for preorder before they are ready to ship.
Estimated processing, production, or shipping timeframes for preorder items will be provided on the applicable product page or during checkout. These dates are estimates and may change due to production, supply, carrier, or other circumstances outside our reasonable control.
If a significant delay affects a preorder, we will make reasonable efforts to communicate updated information using the contact information provided with the order.
Payment for preorder items may be collected at the time the order is placed. By purchasing a preorder item, you acknowledge that the product is not immediately available for shipment and agree to the disclosed estimated fulfillment timeframe.
Cancellation, return, and refund eligibility for preorder purchases is governed by our Shipping + Returns Policy and applicable law.
SHIPPING + DELIVERY
Shipping options, rates, estimated processing times, and other delivery information are provided during checkout or in our Shipping + Returns Policy.
Delivery dates and transit times are estimates and are not guaranteed. Once an order has been transferred to a shipping carrier, delivery may be affected by carrier delays, weather, service disruptions, incorrect or incomplete addresses, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address at checkout. If you discover an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been transferred to the carrier.
Questions regarding lost, delayed, damaged, or otherwise affected shipments will be handled in accordance with our Shipping + Returns Policy and applicable law.
RETURNS + REFUNDS
Returns, replacements, cancellations, refunds, and claims for damaged or incorrect items are governed by our Shipping + Returns Policy.
Please review that policy before making a purchase. By completing a purchase, you acknowledge that you have had an opportunity to review the policies applicable to your order.
Nothing in these Terms or our Shipping + Returns Policy is intended to limit any rights or remedies that cannot legally be limited under applicable law.
CANDLE CARE + SAFE USE
Candles involve an open flame and must be used responsibly. By purchasing or using a Vibes UnMatched candle, you agree to follow the safety instructions provided with the product, on the product warning label, and on our Candle Care page.
Always burn candles within sight and on a stable, heat-resistant surface away from drafts, flammable materials, children, and pets. Keep the wax pool free of wick trimmings, matches, and other debris, and never use water to extinguish a candle.
Allow the vessel to cool completely before touching or moving it. Discontinue use when approximately ½ inch of wax remains at the bottom of the vessel or as otherwise instructed on the product.
Failure to follow provided candle-care and safety instructions may increase the risk of fire, injury, or property damage.
Vibes UnMatched is not responsible for damage or injury resulting from misuse of a product or failure to follow provided safety instructions, to the extent permitted by applicable law.
INTELLECTUAL PROPERTY
The Vibes UnMatched name, logos, trademarks, product names, branding, designs, graphics, photographs, written content, website content, and other materials created or provided by Vibes UnMatched are owned by or licensed to Vibes UnMatched LLC and are protected by applicable intellectual property laws.
This includes, without limitation, content associated with Vibes UnMatched, The Scented Path, product descriptions, original written works, visual branding, logos, graphics, and other creative materials appearing on our website or through our services.
You may access and use our website and content for your personal, non-commercial use. You may not reproduce, copy, modify, distribute, publish, sell, license, create derivative works from, commercially exploit, or otherwise use our content without prior written permission from Vibes UnMatched, except as permitted by law.
Nothing on our website grants you ownership of or a license to use any Vibes UnMatched trademark, trade name, logo, or other proprietary material except as expressly authorized in writing.
USER CONTENT + FEEDBACK
If you voluntarily submit a review, testimonial, photograph, comment, feedback, suggestion, or other content to Vibes UnMatched, you represent that you have the right to submit that content and that it does not violate the rights of another person or entity.
By submitting content to us for publication or promotional use, you grant Vibes UnMatched a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, and share that content in connection with our business, website, products, marketing, and promotional materials, subject to applicable law.
You retain ownership of the content you submit.
We may choose whether to publish, display, edit for formatting or length, or remove submitted content. We are not obligated to publish or respond to submissions.
THIRD-PARTY SERVICES + LINKS
Our website and services may rely on or contain links to third-party platforms, service providers, websites, or tools, including services used for website hosting, payment processing, shipping, analytics, email communications, or other business operations.
These third parties operate independently and may have their own terms, policies, and privacy practices. Vibes UnMatched is not responsible for the content, availability, security, or practices of third-party websites or services that we do not control.
Your use of third-party services may be subject to the terms and policies of those providers.
DISCLAIMER OF WARRANTIES
Our website, content, and services are provided on an “as is” and “as available” basis. While we make reasonable efforts to provide accurate and reliable information, we do not guarantee that our website or services will always be uninterrupted, error-free, secure, or completely current.
Except as expressly stated by Vibes UnMatched and to the extent permitted by applicable law, we disclaim warranties, representations, or conditions regarding our website, services, and products, whether express or implied.
Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot legally be excluded or limited.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Vibes UnMatched LLC and its owners, employees, contractors, agents, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website, services, or products.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
Any limitations stated in these Terms are subject to applicable consumer-protection and other laws.
INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Vibes UnMatched LLC and its owners, employees, contractors, and agents from third-party claims, liabilities, damages, losses, and reasonable expenses arising from your unlawful use of our website or services, your violation of these Terms, or your infringement of another person’s rights.
This provision does not require you to indemnify Vibes UnMatched for conduct for which indemnification cannot legally be required.
ERRORS + INACCURACIES
Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, estimated timelines, or other information.
We reserve the right to correct errors or inaccuracies, update information, and, when reasonably necessary, cancel or modify affected orders, subject to applicable law.
If an order is canceled after payment because of an error on our part, we will issue any applicable refund to the original payment method.
GOVERNING LAW
These Terms and your use of the Vibes UnMatched website and services are governed by the laws of the State of Ohio and applicable federal law, without regard to conflict-of-law principles.
Any dispute arising from or relating to these Terms, our website, or our services will be handled in accordance with applicable law.
SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed from these Terms as necessary.
The remaining provisions will continue in full force and effect.
WAIVER + ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with our Privacy Policy, Shipping + Returns Policy, Candle Care information, and any other policies or terms posted on our website that apply to your purchase or use of our services, constitute the agreement between you and Vibes UnMatched regarding your use of our website and services.
CHANGES TO THESE TERMS
We may update these Terms from time to time as our business, website, products, services, or legal requirements change.
When we make updates, we will revise the effective date shown on this page. Your continued use of our website or services after updated Terms become effective constitutes acceptance of those changes to the extent permitted by applicable law.
CONTACT US
If you have questions about these Terms of Service, please contact us through our Contact page or by email at contact@vibesunmatched.com.
Vibes UnMatched LLC
P.O. Box 670063
Macedonia, OH 44067
United States
Effective Date: September 16, 2026