SHIPPING + RETURNS
MADE WITH INTENTION. SENT WITH CARE.
From the moment your candle is poured to the moment it arrives at your door, we want your Vibes UnMatched experience to feel considered.
Below you’ll find everything you need to know about processing, shipping, pre-orders, and returns.
SMALL BATCH, INTENTIONALLY MADE
Every Vibes UnMatched candle is created in small batches with care and intention. We choose not to rush the process simply to move an order out the door.
Our candles are poured in limited quantities and given the time they need before becoming part of our available inventory. Once you place an order, your candle is carefully inspected, prepared, and packaged for its journey to you.
Please allow 3–5 business days for in-stock orders to be prepared before shipping.
During launches, holidays, or especially busy periods, processing times may vary. If a different timeline applies, we’ll make that clear before you purchase.
SHIPPING
Once your order has been prepared and handed over to the carrier, you’ll receive a shipping confirmation with tracking information so you can follow it home.
Shipping transit times are separate from our 3–5 business day processing window and may vary based on destination and carrier conditions.
Please take a moment to review your shipping address before completing your purchase. If you notice an error after ordering, contact us as soon as possible. While we’ll do our best to help, we cannot guarantee changes once an order has entered the shipping process.
PRE-ORDERS
Sometimes we may open a pour before the candles are ready to leave us.
When an item is offered for pre-order, its estimated shipping timeframe will be clearly noted on the product page before you purchase. Pre-order processing times are different from our standard 3–5 business day window.
We’ll keep you informed along the way and send tracking information as soon as your order is ready to make its way to you.
Good things take a little time. We promise to make the wait intentional.
RETURNS + REFUNDS
We hope you love every Vibes UnMatched experience you bring into your space. But if something isn’t quite right, we understand.
Unused candles may be returned within 14 days of delivery, as long as they are unburned and returned in their original condition and packaging.
Once your return makes its way back to us and is inspected, we’ll issue your refund to the original form of payment.
Original shipping costs are non-refundable, and return shipping is the responsibility of the customer. If your candle arrived damaged, defective, or simply wasn’t what you ordered, please reach out so we can make it right.
To begin a return, visit our Contact page and send us your order number along with a quick note about your return.
We want every Vibes UnMatched purchase to feel good from the moment it arrives.
DAMAGED OR INCORRECT ORDERS
We take care when preparing every package, but we know things can happen along the way.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the item and packaging. We’ll review everything and work with you to make it right.
DIGITAL PRODUCTS
Because digital products are available for download after purchase, all digital product sales are final and non-refundable, except where otherwise required by law.
If you experience an issue accessing your digital purchase, please contact us and we’ll be happy to help.